Shipping & Returns
Shipping:
Unitex has number of logistical programs to deliver or prepare stock for collection.
Picking up from DC: You may choose to pick up your items from our warehouse in Sydney, Alexandria which will incur no freight charge. Please advise pick up date and the approximate time. We require 24 hours to prepare goods for collection.
Our warehouse hours are: Monday - Friday. 8am - 4pm. No collections will be allowed outside of these hours.
Clients electing their own carrier to collect from DC: Unitex does not allow clients to organise their own carriers for collection from our DC.
Unitex Logistics Program: Unitex will ship the goods to you with our host of freight partners. We may elect to us any number of carriers we have a relationship with. Unitex will always use the cheapest path for the type of freight being delivered into store. Depending on the volume of your order, you may receive stock with diffent carriers over different orders.
- From August 1st 2022 all previous freight structures will be removed and in place, a true-cost model will be implemented. All orders placed via our B2B portal will display the true cost of the delivery to your destination prior to order confirmation.
- To our remote clients we may suggest you provide us with a freight forwarder or share costs with us. Please contact our helpful staff with any questions you may have on 02 9669 6317 or email hello@unitexint.com
Returns:
Unitex stands behind every product it sells with a goal of 100% satisfaction for "you" the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps in our return policy below.
When you contact Customer Service, you will be issued a RA. (Return Authorisation) number. Please note that any merchandise without a RA. number will not be accepted- this includes returns and/or claims.
- If your order(s) are damaged by the carrier, please refuse the shipment and notify Unitex or the carrier. If the shipping damage is discovered after the goods have been received, report all the damage to Unitex Customer Service within 5 business days of receiving the goods. Unitex cannot honor any returns or damage claims after the 5 day period. After being notified, we will issue a damage call tag, file a claim, and once the return is received, we will issue a credit.
- Inspect your order carefully upon receipt. If you are dissatisfied with your purchase, please notify Unitex Customer Service within 7 days from receipt of the merchandise. Unitex will accept approved returns for a 20% restock fee and freight both ways. You will be responsible for arranging return transportation for non-defective returns. The returned good must be in the original packaging material or something equivalent and RA. must be on the outside of the package. Unitex merchandise should be returned as prepaid freight through the appropriate carrier. We regret that we can not accept COD packaging.
- We will issue a Return Label for any defective merchandise. If upon inspection we find the merchandise to be non-defective, we will charge a 20% restock fee and the cost of the freight will be charged to your account. When Unitex issues a call tag, the return authorization number appears on the call tag. A printable Return Label will be emailed to you. Once you have the package(s) ready for pick-up contact the carrier per the email. Return all product(s) to Unitex in the original or equivalent packaging.